Privacy Policy

1. Introduction

TransVoucher ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our payment processing services.

This Privacy Policy applies to all users of our platform, including merchants, agents, and end customers making payments through our system.

2. Information We Collect

2.1 Personal Information

The personal information we collect depends on your verification level:

2.2 Transaction Information

• • Payment amount (minimum $1, maximum $20,000), currency, and method
• • Transaction timestamps and geographic locations
• • Payment status and settlement details
• • Refund and chargeback information
• • Verification level and associated limits

2.3 Technical Information

• • IP addresses and device information
• • Browser type and operating system
• • API usage logs and system interactions
• • Cookies and tracking technologies
• • Sandbox testing data (marked separately from production)

2.4 Communication Data

• • Support tickets and chat conversations
• • Email communications and responses
• • Phone call recordings (with consent)
• • Feedback and survey responses
• • iOS app integration communications

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision

• • Processing payments and settlements
• • Verifying identity and preventing fraud
• • Maintaining account security
• • Providing customer support

3.2 Legal Compliance

• • Meeting KYC/AML requirements
• • Complying with financial regulations
• • Reporting to regulatory authorities
• • Tax reporting and documentation

3.3 Business Operations

• • Improving our services and platform
• • Analytics and business intelligence
• • Risk assessment and management
• • Product development and innovation

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including payment processors, identity verification services, and cloud hosting providers.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or comply with legal processes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

• • End-to-end encryption for data transmission
• • Secure data storage with access controls
• • Regular security audits and penetration testing
• • Multi-factor authentication for account access
• • Employee training on data protection
• • Incident response and breach notification procedures

Despite our security measures, no system is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• • Account information: Duration of account plus 7 years
• • Transaction records: 7 years for compliance purposes
• • Communication logs: 3 years for support purposes
• • Technical logs: 1 year for security and system maintenance

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• • Access: Request copies of your personal information
• • Rectification: Request correction of inaccurate information
• • Erasure: Request deletion of your personal information
• • Portability: Request transfer of your data to another service
• • Objection: Object to certain types of data processing
• • Restriction: Request limitation of data processing

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing requests.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

• • Essential Cookies: Required for basic platform functionality
• • Performance Cookies: Help us understand how users interact with our site
• • Functional Cookies: Remember your preferences and settings
• • Analytics Cookies: Provide insights into usage patterns

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. The updated policy will be effective immediately upon posting.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: